These policies apply to every custom embroidery, screen print, DTF, patch, and blank-apparel order placed with Stitch Riot. Placing an order (deposit, PO, or paid invoice) means you've read and agreed to what's below. If anything here doesn't work for your project, tell us before we start — once production begins, these terms are locked in.
1. Quotes, Orders & Payment
We price every job by quote. Quotes are valid for 30 days. Prices can change if garment costs, stitch counts, ink colors, or quantities change from the original quote. New customers and all custom orders require payment in full up front. Established net-terms customers are billed per their signed agreement. We accept credit/debit, ACH, and business checks (checks must clear before we ship).
2. Artwork & Approval
You are responsible for supplying usable artwork (vector .ai / .eps / .svg preferred; high-res .png at 300 DPI acceptable). Low-quality art may require redraw fees. We'll send a digital mockup or sew-out photo for approval before production. Nothing goes on garments until you approve the proof in writing (email or text reply is fine). Once approved, Stitch Riot is not responsible for spelling errors, color choices, placement, or size decisions you signed off on. Change requests after approval may delay the order and incur re-setup fees.
3. Turnaround Time
Standard production is 7–10 business days from artwork approval and payment, whichever is later. Rush service is available for a 25–50% surcharge subject to schedule. Turnaround does not include shipping transit time, and it resets if you request artwork revisions or change garments mid-order. Stitch Riot is not liable for delays caused by garment suppliers, freight carriers, weather, or acts of God.
4. Customer-Supplied Garments (COG)
We strongly prefer to source the blanks ourselves — it lets us guarantee stock, dye lots, and how the garment will hold up under a needle or platen. If you choose to supply your own garments, the following applies and you accept these terms by dropping the items off or shipping them to us:
- No replacement guarantee. Stitch Riot is not responsible for damage caused by machine malfunction, needle strikes, thread breaks, hoop burn, ink bleed, dye migration, shrinkage, misprints, misalignment, or garment defects. We will not repurchase, refund, or re-source customer-supplied garments that are damaged, spoiled, or lost during production.
- No spoilage allowance is provided by us on COG orders. You should supply 5–10% extras above your order quantity to cover normal spoilage. If you don't supply extras and a garment is spoiled, the order will ship short — no credit will be issued for the missing pieces.
- Inspection. All customer-supplied goods must arrive counted, sorted by size/color, tags on, and in new unwashed condition. We inspect on receipt but cannot catch every manufacturer defect. Any garment we determine unsuitable for decoration will be set aside and not decorated.
- Decoration-only pricing. COG orders are priced at our decoration-only rate, which is higher than our all-in supplied-garment rate to offset the added handling and risk.
- Restricted brands. We reserve the right to refuse decoration on any garment that a brand's licensing agreement forbids us to decorate (e.g., certain Nike, Under Armour, Columbia, or licensed collegiate/pro items).
Bottom line: when we supply the garments, we own the outcome and will make it right. When you supply the garments, you accept the production risk. This is standard across the custom decoration industry.
5. Spoilage & Under-Run Allowance
On orders where Stitch Riot supplies the garments, industry-standard spoilage of up to 3% per order is considered acceptable and will not be credited or reprinted. On orders over 100 pieces, we do our best to ship complete but reserve the right to invoice the actual quantity shipped if we fall short by 3% or less.
6. Color, Placement & Size Variance
Thread and ink colors are matched as closely as possible but may vary slightly from on-screen proofs, Pantone swatches, or previous runs due to dye lot, fabric color, and lighting. Logo placement is measured by hand and may vary by up to ½ inch in any direction. Embroidered logo size may vary by up to ¼ inch to account for fabric stretch and stitch density. These variances are not considered defects.
7. Reprints, Returns & Refunds
Because every order is custom, all sales are final. We will reprint or refund the affected pieces only if the defect is our fault (wrong logo, wrong color thread/ink, wrong size or placement outside the tolerances above, or clear production error). Claims must be made in writing within 7 days of delivery with photos of the affected pieces. We may require the defective goods to be returned before issuing a reprint or refund. Blank, undecorated stock items may be returned within 14 days in original, unwashed, tagged condition — buyer pays return shipping and a 15% restocking fee.
8. Shipping & Pickup
Orders ship via UPS, FedEx, or USPS at your cost unless quoted otherwise. Local pickup is available by appointment in Amarillo. Title and risk of loss transfer to you when the carrier picks up the order. Stitch Riot is not responsible for lost, stolen, or damaged packages once in the carrier's hands — please file directly with the carrier and we'll help however we can.
9. Cancellations & Changes
Orders can be canceled or changed free of charge before artwork approval. After approval, cancellation is subject to charges for any garments already ordered, digitizing/setup fees, and any labor already performed. Once production has started, orders cannot be canceled.
10. Intellectual Property
By submitting artwork you warrant that you own it or have permission to reproduce it. You agree to indemnify Stitch Riot against any claim of trademark, copyright, or licensing infringement arising from your artwork. We reserve the right to refuse any order we believe may infringe another party's rights. Stitch Riot may photograph completed work for our portfolio, website, and social media unless you request otherwise in writing at time of order.
11. Storage of Customer Property
Finished goods and customer-supplied garments must be picked up or paid to ship within 30 days of completion. After 60 days, unclaimed goods are considered abandoned and may be donated or disposed of, and any outstanding balance remains due.
12. Limitation of Liability
Stitch Riot's total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits, event delays, or replacement of customer-supplied goods.
Questions
Not sure how a policy applies to your project? Ask before you order — we'd rather have a five-minute phone call than a bad surprise later. Reach us at info@stitchriotapparel.com or (620) 215-9728.